Card Printers Product Support Life Cycle

HID Global is committed to assisting customers with their products throughout the product life cycle and as products are updated and enhanced. HID Global provides full support for all of its products from the date of market availability until the product has been withdrawn from the market. We apply the following support coverage to the different product life cycle phases:

General Availability

• Product: Available for sale
• Sustaining Engineering: Upgrades, Updates, Service Packs, and Hot Fixes created for new functionality and/or bug fixes
• Technical Support: Full
• Warranty/Repair: Standard Terms

End of Sales

• Product: No longer available for sale.
• Sustaining Engineering: No Upgrades, Updates, or Service Packs created. Hot Fixes are created only for critical security issues.
• Technical Support: Full
• Warranty/Repair: Standard Terms

End of Life

• Product: No longer available for sale.
• Sustaining Engineering: No Upgrades, Updates, Service Packs, or Hot Fixes created for any issues.
• Technical Support: Available on a commercially reasonable basis only.
• Warranty/Repair: Repair, replacement, substitution, or commercial credit depending on availability. The “End of Service” date (FARGO printers) within the End of Life phase notes when spare parts and repairs will no longer be available.

High Definition Printing / Retransfer Printers

Product	Life Cycle Status	Entered Production	Last Time Buy Date	EOL Date	End of Service Date	Migration Path
HDPii Plus	General Availability	Apr 23, 2013
HDP5000 – 2013 System	General Availability	Mar 27, 2013
HDP5000 – 2013	General Availability	Mar 27, 2013
HDP8500	General Availability	Mar 31, 2012
HDP600 CR100 v2	End of Sales	Jan 5, 2010	Jan 31, 2012	Jan 31, 2012	Dec 15, 2014	N/A
HDP5000 – 2008 System	End of Sales	Jan 1, 2008	Sep 30, 2013	Sep 30, 2013	Sep 30, 2016	HDP5000 – 2013 System
HDPii	End of Sales	Jan 11, 2007	Sep 30, 2013	Sep 30, 2013	Sep 30, 2016	HDPii Plus
HDP5000 – 2008	End of Sales	Jan 7, 2007	Sep 30, 2013	Sep 30, 2013	Sep 30, 2016	HDP5000 – 2013
HDP600	End of Life	Feb 27, 2004	Dec 31, 2008	Aug 1, 2009	July 17, 2012	HDP5000 – 2013
HDP820	End of Life	Jan 3, 2002	Jun 30, 2006	Aug 4, 2006	Dec 31, 2009	HDP5000 – 2013
HDP825	End of Life	Jan 3, 2002	N/A	Aug 4, 2006	Dec 31, 2009	HDP5000 – 2013
HDP700	End of Life	Jan 1, 2000	N/A	N/A	Mar 31, 2006	HDP5000 – 2013

Direct to Card Printers

Product	Life Cycle Status	Entered Production	Last Time Buy Date	EOL Date	End of Service Date	Migration Path
C50 System	General Availability	Nov 18, 2013
DTC1250e System	General Availability	Nov 18, 2013
DTC4250e System	General Availability	Nov 18, 2013
DTC4500e System	General Availability	Nov 18, 2013
DTC4500e Lam Module	General Availability	Nov 18, 2013
C50	General Availability	Nov 18, 2013
DTC1000Me	General Availability	Nov 18, 2013
DTC1250e	General Availability	Nov 18, 2013
DTC4250e	General Availability	Nov 18, 2013
DTC4500e	General Availability	Nov 18, 2013
DTC1000M	End of Sales	Mar 26, 2011	Apr 30, 2014	May 2, 2014	Apr 30, 2017	DTC1000Me
DTC1000 System	End of Sales	Jan 31, 2011	Apr 30, 2014	May 2, 2014	Apr 30, 2017	DTC1250e System
DTC4000 System	End of Sales	Jan 31, 2011	Apr 30, 2014	May 2, 2014	Apr 30, 2017	DTC4250e System
DTC4500 System	End of Sales	Jan 31, 2011	Apr 30, 2014	May 2, 2014	Apr 30, 2017	DTC4500e System
DTC4500 Lam Module	End of Sales	October 27, 2010	Apr 30, 2014	May 2, 2014	Apr 30, 2017	DTC4500e Lam Module
DTC1000	End of Sales	Sep 1, 2002	Apr 30, 2014	May 2, 2014	Apr 30, 2017	DTC1250e
DTC4000	End of Sales	Sep 1, 2010	Apr 30, 2014	May 2, 2014	Apr 30, 2017	DTC4250e
DTC4500	End of Sales	Sep 1, 2010	Apr 30, 2014	May 2, 2014	Apr 30, 2017	DTC4500e
DTC400e System	End of Sales	Jun 17, 2008	Mar 31, 2011	Mar 31, 2011	Dec 15, 2014	DTC4250e System
C30e	End of Sales	Jun 17, 2008	Mar 31, 2011	Mar 31, 2011	Dec 15, 2014	DTC1250e
C30e System	End of Sales	Jun 17, 2008	Mar 31, 2011	Mar 31, 2011	Dec 15, 2014	DTC1250e System
DTC400e/C30e Flipper Module	End of Sales	Jun 17, 2008	Mar 31, 2011	Mar 31, 2011	Dec 15, 2014	N/A
DTC400e	End of Sales	Jun 17, 2008	Mar 31, 2011	Mar 31, 2011	Dec 15, 2014	DTC4250e
DTC550 System	End of Sales	Jul 1, 2007	Mar 31, 2011	Mar 31, 2011	Dec 15, 2014	DTC4500e System
DTC400 System	End of Life	Jul 1, 2007	Jun 17, 2008	Aug 14, 2009	Dec 1, 2012	DTC4250e System
DTC550/DTC550-LC	End of Life	Sep 1, 2005	Mar 31, 2011	Mar 31, 2011	Dec 15, 2014	DTC4500e/DTC4500e-Lam
Persona C30	End of Life	Sep 1, 2005	Jun 17, 2008	Aug 14, 2009	Dec 1, 2012	DTC1250e
Persona C30 System	End of Life	Sep 1, 2005	Jun 17, 2008	Aug 14, 2009	Dec 1, 2012	DTC1250e System
SecureMark Workstation	End of Life	Mar 1, 2005	Dec 1, 2007	Jan 23, 2008	Sep 1, 2011	N/A
Fargo DTC400 / Fargo C30 Flipper Module	End of Life	Nov 1, 2004	Jun 17, 2008	Aug 14, 2009	Dec 1, 2012	N/A
DTC400	End of Life	Sep 1, 2004	Jun 17, 2008	Aug 14, 2009	Dec 1, 2012	DTC4250e
DTC300	End of Life	Sep 1, 2004	Sep 29, 2006	Nov 24, 2008	Dec 29, 2009	DTC1250e
CardJet C7	End of Life	Mar 1, 2003	Sep 1, 2007	Jan 1, 2007	Dec 31, 2010	N/A
CardJet 410	End of Life	Mar 1, 2003	Sep 1, 2007	Jan 1, 2007	Dec 31, 2010	N/A
CardJet C7 System	End of Life	Mar 1, 2003	Sep 1, 2007	Dec 19, 2006	Dec 31, 2010	N/A
CardJet 410 System	End of Life	Mar 1, 2003	Sep 1, 2007	Dec 19, 2006	Dec 31, 2010	N/A
DTC515-LC / DTC525-LC	End of Life	Sep 1, 2002	Jun 30, 2006	Aug 21, 2006	Dec 31, 2009	DTC4500e w/Lam
Persona C11/M11	End of Life	Jun 1, 2002	N/A	N/A	Dec 31, 2007	DTC1250e
Persona C16	End of Life	Jun 1, 2002	N/A	N/A	Dec 31, 2007	DTC4250e
Fargo Pro-LX	End of Life	Mar 1, 2002	N/A	N/A	Dec 31, 2006	DTC4500e w/Lam
Fargo DTC515 / Fargo DTC525	End of Life	Sep 1, 2000	Jun 30, 2006	Aug 21, 2006	Dec 31, 2009	DTC4500e
DTC500LE	End of Life	Sep 1, 2000	Jun 30, 2006	Aug 21, 2006	Dec 31, 2009	N/A
Persona C25	End of Life	Sep 1, 2000	N/A	N/A	Dec 31, 2008	DTC4500e
DTC510	End of Life	Sep 1, 2000	N/A	N/A	Dec 31, 2007	DTC4500e
DTC520	End of Life	Sep 1, 2000	N/A	N/A	Dec 31, 2007	DTC4500e
DTC700	End of Life	Jun 1, 2000	N/A	N/A	Mar 31, 2006	N/A
Persona C15	End of Life	Sep 1, 1999	N/A	N/A	Mar 31, 2006	DTC4250e
Persona C10 / Persona M10	End of Life	Sep 1, 1999	N/A	N/A	Mar 31, 2006	DTC1250e
Pro/Pro-L	End of Life	Feb 1, 1998	N/A	N/A	Mar 31, 2006	DTC4500e/DTC4500e-Lam
DTC4225 / DTC4250	End of Life	Feb 1, 1997	N/A	N/A	Mar 31, 2006	DTC4250e
Quatro/Uno	End of Life	Feb 1, 1997	N/A	N/A	Mar 31, 2006	DTC1250e